Returns & Refunds
Aussie Tap Tails understands errors occur at times and we aim to make the return or exchange process simple. Goods in original condition free of defect or damage will be accepted for return within 30 days from date of purchase, returned in original packaging and in resalable condition. Aussie Tap Tails will refund, repair, replace or exchange products in accordance with our Warranty, Returns & Refund Conditions. Excludes items that are defective or may have a manufacturers fault and covered under manufacturer’s warranty conditions.
In the event we make an error Aussie Tap Tails will despatch correct product(s) free of charge ASAP and coordinate with you collection and return of incorrect goods to our distribution warehouse. Return freight cost will be paid by Aussie Tap Tails. Where applicable a refund, replacement or exchange will be promptly processed upon goods being received to our distribution warehouse.
In the event purchaser has made an order error, Aussie Tap Tails will refund, replace or exchange products only in resalable condition free of defect or damage in original packaging within 30 days of purchase date. Return shipping and re-delivery freight costs will be incurred and organised by purchaser. It is the purchaser’s responsibility to ensure that goods are returned safely to us. We take no responsibility for products lost or damaged in transit by return senders transport provider. Once goods have been received at our distribution warehouse and inspected, refunds will be processed promptly via same payment method selected for original purchase.
Products installed by unlicensed persons or non-defective products that have been installed will not be accepted for return. Excludes products that may be defective or covered under manufacturer’s warranty conditions.
A 30-Day limitation applies from date of purchase for return requests. Returns will not be issued or considered without original proof of purchase from Aussie Tap Tails. Aussie Tap Tails at its discretion may apply handling fees where products require re packaging. Products where free shipping was provided, Aussie Tap Tails at its discretion may deduct initial freight costs incurred from refund amount.
Email: admin@aussietaptails.com
Returns Address: Aussie Tap Tails, 98 Treasure Island Avenue, Karragarra Island